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Frequently Asked
QUESTIONS

How to create a group?

Click on Groups > Create Group on left menu bar.

    • Add title and details in group title and group details fields respectively.
    • Click on add button to add new members manually
    • Or click on import button to add multiple members from excel file (You can get sample file by clicking on Sample File button)
    • Click on Create Group button given at the bottom in order to save
How to add members in existing group?

Click on Members > Add Member on left menu bar.

  • Select group from the drop menu in which you want to add new member(s)
  • Click on add button to add new members manually
  • Or click on import button to add multiple members from excel file (You can get sample file by clicking on Sample File button)
  • Click on Add Member button at the bottom in order to save
How to request a mask?

Click on Masks from the left menu bar. Go to New Mask Request.

  • Enter mask name consists of minimum 3 or maximum 11 characters, however for multiple masks request provide mask names each separated by commas
  • Attach the request form of yours company letter head with valid stamp and signatures.
  • Submit the form by clicking the request button
  • You will get response within 5 – 7 working days.
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