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Frequently Asked
QUESTIONS
How to create a group?
Click on Groups > Create Group on left menu bar.
- Add title and details in group title and group details fields respectively.
- Click on add button to add new members manually
- Or click on import button to add multiple members from excel file (You can get sample file by clicking on Sample File button)
- Click on Create Group button given at the bottom in order to save
How to add members in existing group?
Click on Members > Add Member on left menu bar.
- Select group from the drop menu in which you want to add new member(s)
- Click on add button to add new members manually
- Or click on import button to add multiple members from excel file (You can get sample file by clicking on Sample File button)
- Click on Add Member button at the bottom in order to save
How to request a mask?
Click on Masks from the left menu bar. Go to New Mask Request.
- Enter mask name consists of minimum 3 or maximum 11 characters, however for multiple masks request provide mask names each separated by commas
- Attach the request form of yours company letter head with valid stamp and signatures.
- Submit the form by clicking the request button
- You will get response within 5 – 7 working days.
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